Contact & support

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FAQ

Need help with something not covered in our FAQ? Drop us a line using the contact form below!

Shipping to U.S. Outlying Islands
Tracked shipping

FREE on every order

FREE

per order

Your shipping rate is confirmed at checkout.

Estimated delivery

Contact us for the current delivery estimate for your country.

Tracking

We’ll email your tracking details when your order ships.

Custom and preorder items may have different timelines. Check the product’s delivery information or contact us before ordering.

International duties, taxes or carrier fees may apply unless collected at checkout.

Full shipping details
Shipping to U.S. Outlying Islands
Tracking

We’ll email your tracking details when your order ships.

Custom and preorder items may have different timelines. Check the product’s delivery information or contact us before ordering.

International duties, taxes or carrier fees may apply unless collected at checkout.

Full shipping, returns & exchange details
Shipping to U.S. Outlying Islands
Tracked shipping

FREE on every order

FREE

per order

Your shipping rate is confirmed at checkout.

International duties, taxes or carrier fees may apply unless collected at checkout.

Full shipping, returns & exchange details
Shipping to U.S. Outlying Islands
Returns

FREE prepaid return label

for a prepaid return label, deducted from your refund.

You pay return shipping. Choose any tracked courier; the cost depends on the courier you choose.

Contact us to confirm the cost of your return label.

Contact us to confirm the cost of your return label.

Holiday returns and exchanges until January 10, 2027.

Items must be unworn, unwashed, unaltered and undamaged, with original tags attached.

Gift cards, mystery items, custom or personalized products, and items marked final sale cannot be returned unless they arrive defective.

Start a return or exchange

International duties, taxes or carrier fees may apply unless collected at checkout.

Full shipping, returns & exchange details

Check out our size guides for tips on how to choose the perfect fit. You can find them on the base garment product page above the size options. Our swaps are made to fit all sizes. If you're still unsure, send our support team a message.

Shipping to U.S. Outlying Islands
Size exchanges

Your first size exchange is free.

Need a different size? We’ll confirm the shipping cost before you arrange an exchange. Contact us

Holiday returns and exchanges until January 10, 2027.

Items must be unworn, unwashed, unaltered and undamaged, with original tags attached.

Gift cards, mystery items, custom or personalized products, and items marked final sale cannot be returned unless they arrive defective.

Start a return or exchange

International duties, taxes or carrier fees may apply unless collected at checkout.

Full shipping, returns & exchange details

Email Us

Fill out the form or email hello@swapwear.com. For an existing order, include your order number so we can help.